FAQ

Orders

How do I place an order
Add items to cart, proceed to checkout, enter shipping details, then confirm payment.

Can I edit or cancel after ordering
Yes within one hour of checkout. Message us with your order number.

How do I track my order
You receive a tracking link by email and SMS as soon as the parcel is handed to the courier.

Where do you ship
Across the world.

How long does delivery take
Local orders usually one to three business days. Other countries five to eight business days.

How much is shipping
Shown at checkout after you add your address and cart contents.

Do you offer cash on delivery
Yes in most Egyptian governorates.

What is your return policy
Fourteen days from delivery for unused items in original packaging.

How do I start a return or exchange
Contact us with your order number and the reason. We will reply with simple steps.

What if my item arrives damaged
Take clear photos of the product and the outer box on the same day. We will replace or refund.

Are your products authentic and safe
Yes. We work with vetted suppliers and choose materials suitable for home use.

Will items look like the photos
Yes. Slight color variation may occur due to screen settings.

Do you restock sold out items
Often. Use the notify me button on the product page.

What payment methods do you accept
Visa, Mastercard, Apple Pay, Cash on Delivery.

Can I get a VAT invoice
Yes. Add your tax details at checkout or message us after your order.

Do you include care guides
Yes. Most items include a short care card. You can also ask us for tips any time.

Do you offer bulk pricing
Yes for larger quantities. Tell us the product, quantity, and city.

Do you offer gift wrapping
Available on selected items. Choose the option at checkout if shown.

How can I reach you
Use the contact form, email, or WhatsApp. We reply within one business day.